Website Accessibility Statement

The Melbourne Visitor Signage Committee is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.

Measures to support accessibility

The Melbourne Visitor Signage Committee takes the following measures to ensure accessibility of Wayfound Victoria:

  • Include people with disabilities in our design personas.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Wayfound Victoria is partially conformant with WCAG 2.0 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.


We welcome your feedback on the accessibility of Wayfound Victoria. Please let us know if you encounter accessibility barriers on Wayfound Victoria:


We try to respond to feedback within 2 business days.

Limitations and alternatives

Despite our best efforts to ensure accessibility of Wayfound Victoria, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for Wayfound Victoria:

  1. Viewing website on mobile smartphone: Some secondary information such as support images may not be WCAG 2.1 level AA compliant when viewed on some mobile smartphones. This is due to resizing of images to fit smaller screens. Further accessibility of the mobile version of the website will be considered during the next review. For best viewing we suggest visiting our website on a desktop computer.
  2. Downloading the guide: The pdf download of the guide is not fully accessible on all pages. The document has not been set up to meet WCAG 2.1 level AA complaints, nor is it available in HTML or Microsoft Word versions. Considerations for further accessibility will be considered during the next update of the guide.


Assessment approach

The Melbourne Visitor Signage Committee assessed the accessibility of Wayfound Victoria by the following approaches:

  • Self-evaluation

This statement was created on 27 October 2020